What people ask before they book

Send the quote form with both addresses, roughly what is going and the date if you have one. We come back with the questions the form cannot ask, then arrange a survey. The written quote follows the survey — there is no figure before it, because a figure before it would be a guess.

Yes, in person or over video. Video works perfectly well for flats, rooms and part-loads. A three-bedroom house with a loft and a full garage is better seen in person, mostly because the garage is where quotes go wrong.

Volume, access at both ends, how much packing you want done, and whether anything has to be held between dates. Not how urgent it sounds and not what somebody else quoted. If you are comparing firms, check they measured the same volume and assumed the same packing.

As soon as the date is real. Fridays and month-ends fill first in Slough because tenancies and completions both land there. If your date is still soft, get the survey done anyway — the quote does not evaporate when the date moves.

Any difference for weekend or out-of-hours work is stated on your written quote before you commit. There are no surcharges that appear afterwards.

Yes, and it is one of the most common jobs we run in Chalvey and around the town centre. Two crew and a van, carried down and out properly rather than dragged. Tell us the floor and whether there is anywhere at all to stop outside.

Then the goods come to us rather than sitting in a car park. We collect on the fixed date, list what we take, hold it, and deliver when you have keys. It is planned at the survey rather than improvised on the morning.

A run to a charity shop or a recycling centre alongside the move, yes. Licensed waste clearance is a different permission, and where that is what you actually need we will say so and point you at a waste carrier instead of pretending.

Usually, and it is worth booking the slot early. The risk is never the loading, it is the gap at the other end — so tell us whether the new tenancy starts the same day or later.

In Cippenham, Britwell and most of the postwar estates there is a drive and it is a non-issue. In Chalvey and the terraced streets, on-street space is tight and we work out the nearest usable standing at survey. In the town centre it is a loading bay and a lift booking, arranged in advance.

For most of the newer blocks around the station and Langley, yes — a lift booking and often notice to a concierge or managing agent. We tell you what to ask for and when. It is the single most common cause of a delayed start in the town centre.

Beds, wardrobes and tables as standard. Flat-pack that has already been moved once is the honest caveat: chipboard fixings do not always survive a second dismantling, and we will tell you when we think a piece will not make it rather than finding out at the other end.

Fuel, gas bottles, fireworks, solvents, open paint, anything corrosive. Perishable food and plants are your own risk. We give you the list before the day rather than turning things away at the door.

Langley fully — it is SL3 and part of the core coverage. Burnham, Datchet and Iver we cross constantly and will serve, but each has local firms of its own, and a move that starts and finishes inside one of them is often better placed with them.

Yes, where the site and the lease allow it. That is established at the building survey, which happens before we quote a commercial job — the constraints on the estate are contractual and practical rather than about the furniture.

Reusable crates, delivered ahead of the move and collected afterwards. They pack faster than cartons, stack on trolleys and leave nothing to dispose of at the far end.

We disconnect, carry and place hardware. Reconnection, networks and configuration stay with your IT provider. We are explicit about that line rather than blurring it and leaving you to discover it on the Monday.

Files and anything carrying personal data move under a numbered, sealed inventory so there is an auditable record of what went where. For a lot of businesses that is the part that matters most — raise it at survey so it is documented properly.

A great deal of our work is people starting or ending a posting, because of where Slough sits. What that usually means in practice is a date fixed by an employer and accommodation confirmed late, so the plan has to carry a holding stage. We build that in rather than treating it as a surprise.

France, Spain, Italy and Portugal as established road routes, each with its own page setting out the route and the paperwork. Other western European destinations on enquiry. We would rather tell you plainly that a country is not routine for us than take the job and learn on it.

It depends on the destination, whether your load travels on its own vehicle or shares one, and how clearance runs at the time. Your written quote carries an estimated window for your actual route. A general figure would not be worth the pixels.

Yes, and on relocations it is the normal sequence. Goods are collected, listed and held, and the export file is built against that same list when the far end is confirmed. It also means the customs inventory is accurate, because it was written where the goods were.